Guest Relations Coordinator (신입가능 · 중국어/일본어 능통자 우대)

Position Summary: •Reporting to the Guest Relations Senior Manager, the Guest Relations Coordinator is responsible for driving Casino revenues through the execution of Sales and Guest Service Initiatives and the on-going development of key contacts. Primary Duties and Responsibilities •Provides 5 star+ service to support the Regional Sales teams and to walk-in guests. •Working alongside VIP Services and Customer Care Centre, arranges every element of the Guests trip including travel, accommodation, local transportation, F&B and Resort amenity reservations and casino program management and settlements. •Introduces and develops business from an established personal network of customers; drives referrals from key contacts •Develops new customers from on-floor identification methods and service excellence.